504HealthNet is an association comprised of 24 non-profit and governmental organizations in the Greater New Orleans area. Membership is open to those who provide primary care or behavioral health services in a community setting irrespective of the client’s ability to pay, with a special focus on low-income, under-insured and uninsured populations. Our members independently operate 60 service locations throughout the Greater New Orleans area ranging from comprehensive adult/pediatric primary care and behavioral health to medical mobile units.


Our mission at 504HealthNet is to provide support to an integrated and coordinated network of healthcare providers in the Greater New Orleans region (Orleans, Jefferson, St. Bernard, and Plaquemines Parishes), which are working together to achieve these goals:
1. Increase access to comprehensive primary care and behavioral health services to all people irrespective of the ability to pay.
2. Improve the quality and benefits of care.
3. Increase sustainability, effectiveness and efficiency among the member organizations.
4. Develop linkages for a full continuum of health services.
5. Provide advocacy for the needs of community-based primary care and behavioral health providers serving underserved populations.
6. Advance an effective medical home model system of care.


Prior to Hurricane Katrina, the uninsured made up 21% of the population in the greater New Orleans region and were largely limited to the public hospital system of Louisiana. Immediately after the storm, community providers made themselves accessible in any way they could, from providing urgent care in tents and police precincts to administering vaccines outside the casino. In time these primary care sites became a permanent replacement to the public hospital system. In May 2007, the federal government awarded $100 million in Primary Care Access and Stabilization Grant (PCASG) funds to support the development and operation of this community-based care network focused on primary care and integrated behavioral health.

Annual Reports

504HealthNet Annual Report 2016

504HealthNet Annual Report 2014

504HealthNet Annual Report 2013

504HealthNet Annual Report 2013A

504HealthNet Annual Report 2012


Susan ToddSusan Todd, Executive Director

As Executive Director for 504HealthNet, Susan Todd brings a brings a unique blend of expertise in the area of primary care access and strengthening health systems in addition to a passion for community involvement. Previously, she served as an analyst at the U.S. Department of Health and Human Services (HHS) in the Office of the Assistant Secretary for Planning and Evaluation (ASPE). While there she worked on Medicaid, CHIP, and Marketplace enrollment and financing issues, conducted research and analysis for health reform implementation, and participated as a core team member in the White House Initiative Strong Cities, Strong Communities. Through that initiative Susan assisted the New Orleans Health Department with their health care access plan and additional projects.

Once returning to Louisiana, she worked at Louisiana Public Health Institute assisting in designing and implementing a grant program before joining 504HealthNet full time. Her previous experience includes working for NASA as a scuba diver assisting in spacewalk training for astronauts and teaching English in Argentina. Susan earned her Masters of Public Affairs from the Lyndon B. Johnson School of Public Affairs at the University of Texas and her BA in International Studies from Trinity University in San Antonio, TX. She is originally from Baton Rouge, LA.


Dani DiPietro, Project Coordinator


Meg Nielsen, Project Coordinator


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